The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
In the unlikely event your goods arrive damaged/ faulty you must phone or email within 24 hours of receipt. All faulty goods must be returned to us within 7 days of receipt. We will refund your return postage and provide a replacement.
Privacy & Safety
To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
As a customer, you have the right to view, amend or delete any of your personal information that we have on record. For more information please contact us.
Handmade Lace Design will never share or sell your data. Any data we receive will be held in the strictest confidence.
How Your Data Is Used
Names & Addresses
We will use this to deliver your order.
Address information is stored on a secure server and are never shared with a third party.
We use this to keep you updated about your order status.
Email addresses are stored on a secure server and are never shared with a third party.
We will only use your phone number if we need to contact you with a query regarding an order.
Phone numbers are stored on a secure server and are never shared with a third party.
We will only use payment details to pay for order.
All payment information is handled on the secure payment portal PayPal. Handmade Lace Design never store any card information.
This website uses two types of cookies to operate.
Session cookies which are temporary cookies that remain on your machine only for as long as you are on the website and are deleted after each visit.
Persistent cookies which remain on your machine until expiry(automatic deletion) or deletion. Persistent cookies are used to store shopping cart information and country location (which is used for calculating shipping costs).
We use strictly necessary cookies within our website. These are are essential to provide you with the services you have requested, for example the shopping cart and checkout, these cookies therefore must be allowed for our website to function correctly.
In addition we collect anonymous information that will help us understand visitor browsing habits on our website e.g. number of visitors and the pages they visit. This anonymous information is never shared with a third party.
- Credit / Debit Cards
- Offline Payments