STORE POLICY

Customer Care

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

In the unlikely event your goods arrive damaged/ faulty you must phone or email within 24 hours of receipt. All faulty goods must be returne​d to us within 7 days of receipt. We will refund your return postage and provide a replacement.

Privacy & Safety

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services.

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

As a customer, you have the right to view, amend or delete any of your personal information that we have on record. For more information please contact us.

Handmade Lace Design will never share or sell your data. Any data we receive will be held in the strictest confidence.

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the owners of these websites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

How Your Data Is Used

  • Names & Addresses

We will use this to deliver your order.
Address information is stored on a secure server and are never shared with a third party.

  • Email Addresses

We use this to keep you updated about your order status.
Email addresses are stored on a secure server and are never shared with a third party.

  • Phone Numbers

We will only use your phone number if we need to contact you with a query regarding an order.
Phone numbers are stored on a secure server and are never shared with a third party.

  • Payment Details

We will only use payment details to pay for order.
All payment information is handled on the secure payment portal PayPal. Handmade Lace Design never store any card information.

Cookie Policy

This website uses two types of cookies to operate.

  • Session cookies which are temporary cookies that remain on your machine only for as long as you are on the website and are deleted after each visit.

  • Persistent cookies which remain on your machine until expiry(automatic deletion) or deletion. Persistent cookies are used to store shopping cart information and country location (which is used for calculating shipping costs).

We use strictly necessary cookies within our website. These are are essential to provide you with the services you have requested, for example the shopping cart and checkout, these cookies therefore must be allowed for our website to function correctly.

In addition we collect anonymous information that will help us understand visitor browsing habits on our website e.g. number of visitors and the pages they visit. This anonymous information is never shared with a third party.

We do not use cookies to track your use of the internet after you leave our website, nor do we use them to store any personal information in them that others could read.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

hm.lace.design@gmail.com

1 Ffynnon Wen

Clydach

SA6 5EQ

United Kingdom 

0746 7574485

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