SHIPPING & RETURNS

Shipping Policy

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within (15) business days of the date of your order.

Business day mean Monday to Friday, except holidays.

Please note we do not ship on (Sundays).

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

All prices GBP
Non UK orders please contact Handmade Lace Deisgn so delivery times and postage charges can be discussed.

Return & Exchange Policy

Customer Care

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders

In the unlikely event your goods arrive damaged/ faulty you must phone or email within 24 hours of receipt. All faulty goods must be returned to us within 7 days of receipt. We will refund your return postage and provide a replacement.