SHIPPING & RETURNS

Shipping Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Standard UK Delivery

 

FREE*/ £3.95

Order before 10pm for delivery within 3 working days

*FREE for orders over £20

£3.95 for orders below £20

Next Day UK Delivery 

£5.95

Order before 10pm for delivery the next working day. Please note: Orders placed after 10pm on a Saturday, or any time on a Sunday or bank holiday will be processed on the next working day (Mon-Fri) and delivered the day after.

International Delivery 

£25 

Order Destination

Europe 5-9 Days

USA 8-11 Days

Canada 5-7 Days

Rest Of World 5-10 Days

 

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. 

Return & Exchange Policy

Customer Care

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at hm.lace.design@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hm.lace.design@gmail.com

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Jewellery and Hairpieces

In the unlikely event your goods arrive damaged/ faulty you must phone or email within 24 hours of receipt. All faulty goods must be returne​d to us within 7 days of receipt. We will refund your return postage and provide a replacement.